Privacy Policy

1. About This Policy

This Privacy Policy applies to JB Properties HUB, operated by Joey Koh (REN 77548) under GT Nelson Realty Sdn Bhd (E(1)1836) ("we", "us", "our"). It covers all pages hosted under johorbahru-properties.com and any associated property landing pages.

We are committed to protecting your privacy in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). By using this website or submitting an enquiry, you consent to the practices described in this policy.

2. Information We Collect

Information You Provide Directly

• Your name, phone number, and email address when you contact us via WhatsApp, phone call, or any enquiry form
• Details of the property or unit type you are interested in
• Any other information you voluntarily share during our communication

Information Collected Automatically

• Browser type, device type, and operating system
• Pages visited, time spent on pages, and referring URLs (via Google Analytics)
• General geographic location based on IP address (city or state level only)
• Google Ads conversion data to measure the effectiveness of our advertising

Cookies

We use cookies and similar technologies for analytics (Google Analytics) and advertising (Google Ads). You may disable cookies through your browser settings; however, some website features may not function correctly without them.

3. How We Use Your Information

We use the information collected for the following purposes:

• To respond to your property enquiries and provide you with relevant information about listings
• To arrange viewings, consultations, or follow-up communications at your request
• To send you updates on new property launches or promotions that may interest you (only where you have indicated interest)
• To improve the content and performance of this website using anonymised analytics data
• To comply with our legal and regulatory obligations under Malaysian law

We will not use your personal data for any purpose incompatible with those stated above without first obtaining your consent.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data in the following limited circumstances:

• With the property developer — if you authorise us to submit a booking or expression of interest on your behalf
• With our principal agency — GT Nelson Realty Sdn Bhd, for compliance and record-keeping purposes
• With service providers — such as Google (Analytics & Ads) for website analytics and marketing measurement, solely for the purposes described in Section 3
• As required by law — if we are legally required to disclose information to a regulatory authority or in response to a valid legal process

Any third parties who receive your data are required to handle it in accordance with applicable privacy laws and only for the stated purpose.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by Malaysian law. Enquiry records are typically retained for up to 7 years for regulatory compliance. You may request deletion of your data at any time (see Section 8).

6. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. These include:

• HTTPS encryption on all pages of this website
• Limiting access to personal data to authorised personnel only
• Using reputable, industry-standard third-party services (Google) for analytics and advertising

Please note that no method of data transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Third-Party Links

Our website may contain links to third-party websites, including property developer sites and social media platforms. This Privacy Policy applies only to johorbahru-properties.com. We are not responsible for the privacy practices of any third-party websites and encourage you to review their respective privacy policies before submitting any personal data.

8. Your Rights Under PDPA

Under Malaysia's Personal Data Protection Act 2010, you have the right to:

• Access the personal data we hold about you
• Correct any inaccurate or incomplete personal data
• Withdraw consent at any time for the processing of your data for marketing purposes
• Request deletion of your personal data, subject to legal retention obligations

To exercise any of these rights, please contact us using the details in Section 9. We will respond to your request within 21 days.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. Continued use of this website after any change constitutes your acceptance of the updated policy. We encourage you to review this page periodically.